Policies

Return Policy

All Sankalpa Freaks items must be returned in original condition, all packaging materials, accessories and applicable tags must be returned in order to be eligible for return.
Sankalpa Freaks has a 7 days return policy. You have 7 days from when you receive your order to ship it back.
Products must be returned via our return form. Please contact info@sankalpafreaks.com for further information.
We reserve the right to refuse any item that does not match the criteria.

Exchange
Sankalpa Freaks does not offer any exchange services unless the product(s) are faulty, or the wrong piece has been delivered.

Privacy Policy
In recognition of the importance of protecting personal information, Sankalpa Freaks has established a privacy policy regarding the handling of personal information in the services provided on this website (hereinafter referred to as the "Services").
We will protect personal information by building a system for protecting personal information and thoroughly recognizing and implementing the importance of protecting personal information.

Article 1: What is personal information?
"Personal information" refers to "personal information" as defined in the Personal Information Protection Act, which is information about a living individual that can identify a specific individual based on the name, date of birth, address, telephone number, contact details, and other descriptions contained in the information.
"History information and characteristic information" among personal information refers to information other than the "personal information" defined above, such as services used, products purchased, page and advertisement history viewed, search keywords, date and time of use, method of use, usage environment, postal code, gender, occupation, age, IP address, cookie information, location information, and individual device identification information.

Article 2: How personal information is acquired
When a User registers for the Service, the Service may ask for personal information such as name, date of birth, address, telephone number, email address, bank account number, credit card number, driver's license number, etc. In addition, the Service may obtain transaction records, including the User's personal information, and payment information between the User and its business partners from its business partners (including information providers, advertisers, ad distribution destinations, etc.; hereinafter referred to as "Business Partners").
When using the Service or browsing pages, we may collect historical and characteristic information about the User, such as the services and software used, products purchased, pages and advertisements viewed, search keywords, date and time of use, method of use, usage environment (including the device's communication status and various settings information when using a mobile device), IP address, cookie information, location information, and device identification information.

Article 3: Purpose of Acquiring and Using Personal Information
The purposes for which personal information is collected and used in this service are as follows:
To display registration information such as name, address, contact information, and payment method, as well as information on services used and products purchased, and their prices, in order to allow customers to view and modify their own registration information and usage status.
To use contact information such as name, address, and email address in order to send notifications and products to customers and to contact them as necessary.
To use information such as name, date of birth, address, telephone number, bank account number, credit card number, driver's license number, and delivery status of certified mail in order to verify identity.
To use information related to payment, such as the name and quantity of purchased products, the type, period, and number of services used, the amount charged, name, address, bank account number, and credit card number in order to bill for product payments.
To display the registered information on the input screen in order to make data entry easier, and to transfer it to other services (including those provided by our partners) based on your instructions.
To use information that can identify individuals, such as usage status, name, and address, in order to refuse use by customers who have violated the terms of use of this service, such as by delaying payment or causing damage to a third party, or by customers who attempt to use the service for fraudulent or improper purposes.
To use information necessary to provide services to customers, such as the content of their inquiries and information related to billing, as well as the customer's service usage status and contact information, in order to respond to customer inquiries.
For purposes incidental to the above purposes of use.

Article 4: Management of Personal Information
In order to keep your personal information accurate and up-to-date and to prevent unauthorized access to, loss, damage, falsification, or leakage of personal information, we will take necessary measures such as maintaining a security system, establishing a management system, and providing thorough employee training, and will implement safety measures and strictly manage personal information.

Article 5: Disclosure of Personal Information
If a customer requests disclosure of their personal information, we will disclose it to them without delay. However, if disclosure would result in any of the following, we may not disclose all or part of the information, and if we decide not to disclose it, we will notify you of that decision without delay.
When there is a risk of harm to the life, body, property, or other rights and interests of the customer or a third party.
When there is a risk of causing significant disruption to the proper execution of our business.
If it would violate other laws and regulations.
Notwithstanding the provisions of the preceding paragraph, as a general rule, we will not disclose information other than personal information, such as historical information and characteristic information.

Article 6: Provision of Personal Information to Third Parties
We will properly manage the personal information entrusted to us by our customers and will not provide it to any third party without the prior consent of the customer, except in the following cases, when permitted by the Personal Information Protection Act or other laws and regulations:
When required by law.
When it is necessary to protect a person's life, body, or property, and it is difficult to obtain the individual's consent.
When it is particularly necessary to improve public health or promote the healthy development of children, and it is difficult to obtain the consent of the individual.
When it is necessary to cooperate with a national government agency, local government, or a person commissioned by them in carrying out duties prescribed by law, and obtaining the individual's consent may impede the performance of said duties.
If the following matters have been notified or publicly announced in advance:
The purpose of use includes providing the information to a third party.
Data items provided to third parties.
Means or method of providing to third parties.
To stop providing personal information to third parties at the request of the individual.
Notwithstanding the provisions of the preceding paragraph, the following cases shall not constitute a third party:
When the Service entrusts all or part of personal information to the extent necessary to achieve the purpose of use.
When personal information is provided in connection with business succession due to merger or other reasons.
When personal information is jointly used with a specific person, the individual is notified in advance or made easily accessible to the individual of the fact, the items of personal information to be jointly used, the scope of the joint users, the purpose of use by the users, and the name or title of the person responsible for managing the personal information.

Article 7: Safety Measures for Personal Information
This service takes thorough security measures to ensure the accuracy and safety of personal information.
We constantly collect information on the protection of personal information and strive to implement the latest security measures.

Article 8: Correction and Deletion of Personal Information
If the personal information held by the Service is incorrect, the Customer may request the correction or deletion of the personal information in accordance with the procedures established by the Service.
If the Service receives a request from the Customer as set forth in the preceding paragraph and determines that it is necessary to comply with the request, the Service will correct or delete the personal information without delay and notify the Customer of this.

Article 9: Suspension of Use of Personal Information, etc.
If a customer requests that the use of their personal information be suspended or deleted (hereinafter referred to as "Suspension of Use, etc.") because their personal information is being handled beyond the scope of the purpose of use or because it has been obtained illegally, we will conduct the necessary investigation without delay, and based on the results, we will suspend the use of the personal information and notify the customer to that effect. However, if suspending the use of the personal information would require a large amount of money or if it is difficult to suspend the use, etc., we will take alternative measures.

Article 10: Compliance with Laws, Regulations, and Changes to the Privacy Policy
This service complies with laws and regulations and other standards applicable to personal information held by the service.
The contents of the privacy policy may be changed without notifying users.
Unless otherwise specified by the service, the changed privacy policy will take effect when it is posted on this website.

Article 11: Personal Information Management Officer
Sankalpa Freaks Management Team

Article 12: Inquiries
For inquiries regarding the privacy policy and handling of personal information in this service, please contact the following:

Sankalpa Freaks

Email: info@sankalpafreaks.com

Address: Jl. Mertanadi No. 67, Kerobokan Kelod, Kec. Kuta Utara, Kabupaten Badung. Bali 80361